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Booking info

Disruptions

If you have provided your mobile phone number as part of your booking, we’ll try to contact you if a sailing is delayed or cancelled. In the rare event of a sailing cancellation, we will book you on the next available sailing or fully refund your ticket.

For the most part our ships glide peacefully back and forth across calm seas, carrying happy passengers to the Marlborough vineyards or to visit our capital city, Wellington. Often the crossing is idyllic and many days are at least comfortable since only a portion of the voyage is spent in open water. The rest of the time passengers cruise through Wellington Harbour and the sheltered Queen Charlotte Sound in Marlborough.

Unfortunately Cook Strait can also be one of the world’s roughest stretches of water. It’s part of the westerly wind belt known as the Roaring Forties. As the only gap between the mountainous main islands of the country, the strait acts like a wind tunnel. So from time to time we will cancel or delay a sailing to ensure passenger comfort and safety. For current changes or to confirm your sailing time, please contact us.

Road Closure Information

For up to date information about available routes, please visit www.nzta.govt.nz/ or call 0800 4 HIGHWAYS (0800 44 44 49). This includes links to real-time traffic updates and information about planned closures. Make sure you check your route before you travel.

 

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