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Terms and conditions

Find out about fare conditions and information regarding refund, payment and transfer policies.

Fare Conditions

Tickets are not transferrable to another person, or able to be on-sold to other parties.

Saver Sail fares are non-refundable but are date changeable so long as new travel takes place within 6 months from the originally booked travel date and provided the change is requested 24 hours prior to check-in. Date changes are subject to availability. If notification is not received 24 hours prior to check-in the booking cannot be changed to another date. 

Super Sail fares are date changeable and 50% refundable provided we are notified of any changes at least 24 hours prior to check-in. Fares cancelled less than 24 hours prior to check-in are non-refundable or date changeable. If notification of cancellation is made at least 24 hours prior you can opt to receive a credit instead of a refund which must be used within six months of your original travel date. Where the same price fare is unavailable upon re-booking, an upgrade payment will be required. Where a Super Sail fare has been upgraded from a Saver Sail fare, the terms and conditions of the original Saver Sail fare will apply. Any payments on a Super Sail fare paid by a credit generated from a Saver Sail or Super Sail fare are non-refundable.

Flexi Sail fares are date changeable and fully refundable provided we are notified of any changes at least 24 hours prior to check-in. Fares cancelled less than 24 hours prior to check-in are non-refundable or date changeable. If you cancel your booking you can also opt to receive a credit which must be used within six months of your original travel date. Where a Flexi Sail fare has been upgraded from a Saver Sail or a Super Sail the terms and conditions of the original fare will apply. Any payments on a Flexi Sail fare paid by a credit generated from a Saver Sail or Super Sail fare are non-refundable.

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Special conditions

From time to time, deals and offers will carry special terms and conditions. In the event these special terms and conditions conflict with our current terms and conditions, the special conditions prevail.

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General

Passage aboard the ship is at the sole discretion of Strait Shipping. Departure times are not guaranteed and schedules are subject to change. Journey times are approximate and subject to tidal and weather conditions, Strait Shipping will not be liable for any loss suffered as a result of a service either departing or arriving late or early nor any cancellation of a scheduled service.

Under some circumstances suitable photo ID may be required to be presented by passengers upon check-in. Failure to produce suitable photo ID may result in denial of passage.

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Check in times

Passengers with a vehicle – 1 hour prior to the scheduled departure time.

Foot Passengers – 45 minutes prior to the scheduled departure time.

Please note – If you report after the check in time you may be denied passage and your reservation allocated to another person - please confirm departure times when booking travel.

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Vehicles

All vehicles must apply the handbrake and be left in gear once aboard the ship. All motor homes must turn off their gas bottles before boarding the ship. Carriage of a vehicle may be refused if Strait Shipping considers it to be insecurely loaded or otherwise unfit for carriage. Vehicles may be reassessed for size and the fare changed accordingly at time of boarding if required. Strait Shipping may secure vehicles using lashings for safety reasons and is not liable for damage that occasionally occurs as a result of movement of the ship.

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Checked luggage

Allowance is 2 bags per person with a maximum weight of 30kg per bag.

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Pets & livestock

Pets such as dogs and cats must be kept in our kennels which are available for hire for $10.00 each, or they can be kept in your own vehicle for the duration of the journey. Please note that our vehicle decks are locked during the sailing, so if you leave your pet in your car please make sure they have plenty of water and that your windows are left ajar for their comfort and well-being.

All horses and livestock must be booked through Strait Shipping Ltd freight division, phone: 0800 162 322.or email freight@strait.co.nz

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Dangerous goods

All dangerous goods must be declared prior to check in. If you are travelling with dangerous goods you will be required to complete a dangerous goods declaration manifest. 

Please take time to familiarise yourself with the following dangerous goods limits. If you have any questions about the goods that you are carrying, please contact us on 0800 844 844.

Please note: 
*Diesel with a flashpoint of over 60C can be carried with a limit of 500 Litres
**Flashpoint refers to the temperature where the vapour of a flammable liquid will ignite

 Drive-On VehiclesWalk-On Passengers
         Corrosives                                 Batteries-limited to less than 250L (measured by the volume of the battery case)
Other Corrosive substances-limited to less than 5kgs (solids) or 5L (Liquids)
Must be stowed in a vehicle, cannot be carried on board
Gases Flammable Gases-limited to less than 50L water capacity.
Max cylinder size 25 Litres
Non-flammable, non-toxic gases limited to 90L water capacity
Scuba dive tanks limited to under 200L water capacity
Flammable Gases-limited to 25L water capacity.
Max cylinder size 25 Litres
Non-flammable, non-toxic gases limited to 25L water capacity
Scuba dive tanks limited to 50L water capacity (4 Cylinders)
Flammable Liquids With a flashpoint** below 1C limited to less than 5 Litres
With a flashpoint between 1C and 60C limited to less than 100 Litres
Examples: Paint, Petrol and Kerosene
With a flashpoint** below 1C limited to 1 Litre
With a flashpoint between 1C and 60C limited to 5 Litres
Examples: Paint, Petrol and Kerosene
Oxidising Materials Up to 5kg or 5L of certain oxidising materials may be carried-please call 0800 844 844 if carrying this product Must be stowed in a vehicle, cannot be carried on board
Flammable Liquids Up to 5kg of certain flammable solids may be carried-please ring and check if you are carrying this product.  Up to 1kg of certain flammable solids may be carried-please ring and check if you are carrying this product
Organic Peroxides Up to 10kg or 10L of certain oxidising materials may be carried - please ring and check if you are carrying this product Must be stowed in a vehicle, cannot be carried on board
Toxic Substances Up to 5kg or 5L of certain toxic substances may be carried-please ring and check if you are carrying this product Up to 1kg or 1L of certain toxic substances may be carried-please ring and check if you are carrying this product
Radioactive Materials There are no exclusions when carrying this product-it MUST be properly declared and a Dangerous Goods Manifest completed. Please call 0800 844 844 to get a form emailed to you for completion. The form will need to be received 24 hours prior to the sailing you are travelling on.  Must be stowed in a vehicle, cannot be carried on board. Must be declared and Dangerous Goods Manifest completed.
Infectious Substances Portable toilet effluent, septic tank wastes and sewage screening sludge. Up to 100 Litres or one portable toilet. Must be stowed in a vehicle, cannot be carried on board
Limited to certain small arm cartridges, hand flares, smoke flares, distress flares and signal cartridges only with a limit of 50kg gross weight including packaging. Please ring 0800 844 844 if carrying any of this class of product Limited to certain small arm cartridges only with a limit of 2kg gross weight including packaging. 

Please ring 0800 844 844 if carrying any of this class of product. 
Dry Ice Articles that present a danger during transport not covered by any other classes. 
Up to 5kg or 5L of certain miscellaneous substances may be carried-please ring and check if you are carrying this product*.
Articles that present a danger during transport not covered by any other classes. 
Only diesel with a flashpoint of over 60C can be carried up to 10L 
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Alcohol & firearms

Only alcohol purchased on board may be consumed on the ship.

Firearms must be declared when checking in and must be rendered inoperable whilst on the vessel. Firearms must be locked securely in the passenger's vehicle or checked in.

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Carriers liability

Strait Shipping's liability is capped in respect of each unit of goods valued at $2000.00 or such other amount as specified under the Carriage of Goods Act 1979. Strait Shipping is not liable for any loss of profits, indirect or consequential loss or damage. Strait Shipping's liability for loss or damage to property may be further limited if you fail to take steps to eliminate the risk of loss, damage or theft of your property. All claims for loss or damage must be received by Strait Shipping within 30 days of the sailing in accordance with Section 18 of the Carriage of Goods Act 1979.

We strongly recommend that passengers hold motor vehicle, personal or travel insurance to cover any unforeseen circumstances that may arise (including cancellation fees, missed connections, medical and curtailment expenses, early departure from holiday due to death or illness etc). Your insurance should provide cover against personal accident, medical expenses, emergency repatriation and personal liability. We strongly recommend that you take out travel insurance before entering New Zealand. Bluebridge Cook Strait Ferry (operated by Strait Shipping Ltd) does not accept liability for inadequate insurance as well as your failure to effect insurance on your behalf. 

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