Here are a few of the questions our customers most commonly ask.

Can I get a refund if I can't travel as expected?
It depends on what type of ticket you purchased and how far in advance you notify us.

Saver Sail fares are non-refundable but are transferable (subject to availability) provided the change is requested 24 hours prior to check-in. If notification is not received 24 hours prior to check-in the fare will not be transferred. Transferred fares must be used within six months of the original travel date. Where the same price fare is unavailable an upgrade payment will be required.

Super Sail fares are transferable (subject to availability) provided the change is requested 24 hours prior to check-in. If notification is not received 24 hours prior to check-in the fare will not be transferred. Transferred fares must be used within six months of the original travel date. Where the same price fare is unavailable an upgrade payment will be required. Where a Super Sail fare has been upgraded from a Saver Sail the terms and conditions of the original fare will apply. Super Sail fares incur a 50% cancellation fee provided they are cancelled at least 24 hours before check-in. Fares cancelled after this time are non-refundable. Any payments on a Super Sail fare paid by a credit generated from a Saver Sail or Super Sail fare are non-refundable.

Flexi Sail fares are fully transferable and fully refundable provided we are notified of any changes 24 hours prior to check-in. Fares cancelled less than 24 hours prior to check-in are non-refundable. Where a Flexi Sail fare has been upgraded from a Saver Sail or a Super Sail the terms and conditions of the original fare will apply. Any payments on a Flexi Sail fare paid by a credit generated from a Saver Sail or Super Sail fare are non-refundable.

Tickets are not transferable to, or able to be on-sold to, other parties

What happens if my sailing is delayed or cancelled due to bad weather?
If a sailing is cancelled because of weather, the ticket holder will be given the option of a transfer to the first available scheduled sailing or a full refund.

Are your ships accessible for me and my wheelchair?
We do have wheelchair access but it is limited. To check whether our service meets your requirements please contact us on 0800 844 844 (NZ only), 64 4 471 6188 (International) or by email at bookings@bluebridge.co.nz

What time should I check in?
If you’re travelling with a vehicle, final reporting time is one hour prior to sailing.
If you’re late – your booking may be cancelled.

Foot passengers must check in 45 minutes prior to departure.

Do I have to drive my vehicle on to the ship myself?
Passengers usually drive their own vehicles on board however, if required, a Bluebridge team member will be on hand to assist.

Can I travel with a firearm?
All firearms must be declared when checking in.

The same applies to any hazardous goods such as corrosive acids, explosives or flammable products.

Can I bring my own alcohol onboard?
Only alcohol purchased on the ship can be consumed on board.

Is carparking available at Bluebridge terminals?
There are no long term car park facilities at either Wellington or Picton terminals.
However staff can provide parking suggestions nearby.

Do I have access to my vehicle during a sailing?
No, there is no access to the vehicle deck during the voyage.

Can I pay for food and other purchases using EFTPOS while on the ship?
Yes, eftpos is available in the bar, kiosk and café areas.

How long does the trip take?
Generally, it's a three hour and 20 minute journey.

Can I get a group discount?
If you're travelling with 20 or more people you may be eligible for a group discount. Phone 0800 844 844 or email groups@bluebridge.co.nz for details.

Do you take freight?
Yes we do. To make an enquiry about freight click here.