COVID-19 Travel Information
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Keeping customers safe is always our priority and from 15 December 2021, customers travelling across Cook Strait on Bluebridge will either need to demonstrate they are fully vaccinated against COVID-19 or present evidence of a negative pre-travel COVID-19 test result.
This requirement applies to all customers aged over 12 years and 3 months. The 3-month grace period for children who are over 12 is to allow time to receive their vaccinations once they are eligible.
We will review this policy on 31 March 2022.
What proof will be required?
When you check-in for your sailing, you will be required to present one of the following:
Evidence of being fully vaccinated through your New Zealand Government My Vaccine Pass QR code.
A negative Government approved pre-travel COVID-19 test result, taken no longer than 72 hours before your ship's scheduled departure. Your negative test result can be in the form of a text message, email, or letter from a qualified medical professional.
If you have an official Ministry of Health vaccine exemption, you’ll be allowed to travel providing the official exemption documentation is presented.
How will Bluebridge check vaccination status?
Our teams will ask all passengers in your booking for proof when you check-in for your sailing. We’ll use the official Ministry of Health NZ Pass Verifier app to scan and validate QR codes.
What type of COVID-19 test do I need to travel?
If you don’t have a My Vaccine Pass that shows you are fully vaccinated, you will need to get a Government approved pre-travel COVID-19 test taken no more than 72 hours before your ship’s scheduled departure. If you have a return sailing which is more than 72 hours after your first sailing, you will require another test.
The Government approved pre-travel COVID-19 tests are:
- A rapid antigen test taken at a pharmacy, preferably taken in the 24 hours prior to your ship’s scheduled departure.
- A pre-travel PCR test taken at an accredited testing laboratory (not at community testing centre).
Where can I get a test?
- Rapid Antigen Test – the Healthpoint website will provide details of community pharmacies offering this service. These will be free from 15 Dec 2021 - 31 Jan 2022
- A pre-travel PCR test – a list of accredited testing laboratories can be found here. You must arrange and pay for it yourself.
You should plan ahead and allow sufficient time for getting your test(s), particularly if you need to get a test in another city or town.
What happens if I’m unable to travel because of COVID-19 restrictions?
If you’re unable to travel with us because of COVID-19 travel restrictions, you can:
- Transfer your booking online
- Request a 12-month credit voucher
- Request a refund if you purchased a refundable fare.
Please email your request to email@example.com with your booking reference number and the reason you’re cancelling
Additional measures to keep you safe travelling with Bluebridge
- Face coverings are mandatory in all public areas. They may be removed when eating and drinking and when in a private cabin. If you are exempt from wearing a face covering, you’ll be required to show your exemption card.
- Our operation is now cashless. Only debit and credit card payments will be accepted at terminals and on board.
- When you check-in you’ll be given a disposable boarding pass.
- We continue to ensure that the ships are cleaned to a high standard, including the use of fogging disinfectant machines throughout cabins and other passenger areas.
- Sanitiser stations and QR codes for scanning and tracking are available throughout the terminals and ships
If you are feeling unwell or have visited locations of interest identified by the Ministry of Health, please do not travel, and consult the Ministry of Health guidelines for advice on what to do.
If you need to get in touch you can email our team at firstname.lastname@example.org or call 0800 844 844, 7 days a week, 8.30am to 8pm NZST. Please include your booking reference number and your sailing date in the subject line.
Sharing of your information
Information that you provide to us about yourself and others, including vehicle registration number, destination information and personal information such as names, addresses and contact information may be disclosed by us to the New Zealand Police for the purposes of assisting with initiatives related to the prevention and lessening of COVID-19 transmission (including for contact tracing purposes) for the duration of the COVID-19 outbreak.
If you have any questions about the privacy of your personal information, would like to access, correct, update or remove your personal information or if you have a complaint about a breach of your privacy please contact us, either by email or by writing to us at PO Box 1144, Wellington 6011.