Travel Information & COVID-19 Updates

Updated 29/06/2021

Travelling in Alert Level 1

During COVID Level 1, we’re able to carry all passengers and vehicles who wish to travel across Cook Strait. Contact tracing measures are in place. You don't need to wear a face covering, but you're welcome to if you prefer.

Taking care of you

Increased hygiene measures have been implemented and the Government’s Covid-19 tracing app scannable codes are present at the passenger terminals and on board the ships. If you haven't already, download the NZ COVID Contact Tracing App before you arrive at the passenger terminal.

Your safety and well-being remains our top priority.

•  For your peace of mind, we’ve increased cleaning and provided extra hand sanitisers on board all our ships, terminals and shuttles. 
•  When you check in you’ll be given a disposable boarding pass. 
•  Table service is available on both ships for our full summer menu.

Contact us

If you need to get in touch you can email our team at or call 0800 844 844, 7 days a week, 8.30am to 8pm NZST. Please include your booking reference number and your sailing date in the subject line.

Sharing of your information

Information that you provide to us about yourself and others, including vehicle registration number, destination information and personal information such as names, addresses and contact information may be disclosed by us to the New Zealand Police for the purposes of assisting with initiatives related to the prevention and lessening of COVID-19 transmission (including for contact tracing purposes) for the duration of the COVID-19 outbreak.

For further information about our collection, use and disclosure of personal information that you provide to us, please see our privacy policy.

If you have any questions about the privacy of your personal information, would like to access, correct, update or remove your personal information or if you have a complaint about a breach of your privacy please contact us, either by email or by writing to us at PO Box 1144, Wellington 6011.

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