Find out when you're eligible for a refund or compensation, how to cancel your booking, and how to submit a claim if your sailing is cancelled or delayed due to events within our control.

Here's a list of frequently asked customer questions (FAQs) about Bluebridge Cook Strait Ferries.

Find out about Bluebridge Cook Strait Ferries Terms and Conditions for prize and gift vouchers.

Group Bookings on Bluebridge Cook Strait Ferries

Need to get in touch with Bluebridge Cook Strait Ferries? Contact us now by phone, email or via Facebook Messenger and we can help you with your ferry booking or any questions you may have.

Have questions or need to get in touch about your booking on Bluebridge Cook Strait Ferries? Call or email our friendly team. Find out our contact details here.

If you have purchased a Flexi Sail ticket, you can cancel your sailing right up until check-in closes, one hour before your scheduled departure, and get a full refund.

You may be able to apply for compensation if you have incurred extra costs because your sailing was delayed or cancelled due to an event within Bluebridge's control.

Give the gift of travel with a Bluebridge Cook Strait Ferries voucher.

Terms & Conditions

Prefer a little extra comfort? Upgrade to a private ensuite cabin from only $60 when you cross Cook Strait on Bluebridge. Twin, Four berth, Family or Dog-Friendly cabins available across daily sailings. Find out more.

Need to book freight on a StraitNZ Bluebridge ferry (previously Strait Shipping)? Find out our contact details and terminal locations.

Take our ferry and fly more! Only Bluebridge Cook Strait ferry crossings earn you Airpoints Dollars that you can redeem on a whole bunch of things, including flights. You’ll earn 1 Airpoints Dollar for every $75 you spend on a ferry booking.

We're sure you'll agree that having the ability to offer a choice of New Zealand travel product enhances your customers’ experience and increases the profitability of your business. Find out more about becoming an agency of Bluebridge Cook Strait Ferries.

At Bluebridge we accept a wide range of ways to pay for your fares. When booking online you can use your VISA, MasterCard, Apple Pay, Google Pay, Farmlands Card, or use POLi online banking. At our terminals we also accept Farmlands, CRT card, cash and EFTPOS. Find out more.

Need special assistance when travelling on the Cook Strait ferry? With Bluebridge service dogs travel free. Find out more.

Planning a trip on a Bluebridge ferry? Here's everything you need to know about our ship Connemara.

Planning a trip on a Bluebridge ferry? Here's everything you need to know about our ship Livia.

Uncover the beauty of Marlborough with Bluebridge. From world-famous wineries to the stunning Marlborough Sounds, plan your South Island adventure with us.

Save on Bluebridge Cook Strait ferry crossings! If you're planning a trip between Wellington and Picton make sure you check our deals before you book!

We partner with a wide range of nationwide organisations to give their members even better value crossing Cook Strait. Partnership deals vary depending on how many members they have and how often they are likely to travel by ferry. We love collaborating with our partners that include the NZMCA, All Points Camping, Farmlands, Vintage Car Club, Rowing NZ and Clubs NZ.

Bluebridge Cook Strait Ferries actively support the communities in which our employees and customers live, work and play. Every year we donate thousands of dollars worth of travel vouchers through our community support programme, to be auctioned (offline), raffled, or awarded as event spot prizes.